"The system load average is 11.7" please help ASAP

hello



just now my server was down for two hours and when i talked to the hosting company support team they rebooted the server and everything worked with no problem after that and the first thing i've done that i opened my directadmin account to find this system message could you please explain it to me and what happened and how to fix this issue please :





Subject: Warning: The system load average is 11.7 Today at 18:52



This is an automated message notifying you that the 5 minute load average on your system is 11.7.

This has exceeded the 10 threshold.



One Minute - 20.89

Five Minutes - 11.7

Fifteen Minutes - 4.89



top - 18:52:14 up 6 days, 16:56, 0 users, load average: 19.94, 11.65, 4.91

Tasks: 249 total, 2 running, 246 sleeping, 0 stopped, 1 zombie

Cpu(s): 0.8%us, 0.6%sy, 0.0%ni, 97.9%id, 0.7%wa, 0.0%hi, 0.0%si, 0.0%st

Mem: 8054336k total, 7950908k used, 103428k free, 4048k buffers

Swap: 10288124k total, 3746096k used, 6542028k free, 7298588k cached



PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND

79 root 20 0 0 0 0 D 3.7 0.0 5:28.27 [kswapd0]

16252 apache 20 0 2155m 1.0g 1.0g D 2.8 13.6 0:17.83 /usr/sbin/httpd -k start -DSSL

16271 apache 20 0 2155m 1.0g 1.0g D 2.8 13.1 0:17.80 /usr/sbin/httpd -k start -DSSL

16141 root 20 0 0 0 0 S 2.3 0.0 0:07.79 [flush-8:0]

16175 apache 20 0 2155m 704m 699m D 1.9 9.0 0:21.00 /usr/sbin/httpd -k start -DSSL

48 root 20 0 0 0 0 S 0.9 0.0 0:23.98 [kblockd/2]

16142 apache 20 0 2155m 689m 684m D 0.9 8.8 0:20.48 /usr/sbin/httpd -k start -DSSL

16176 apache 20 0 2155m 693m 688m D 0.9 8.8 0:21.22 /usr/sbin/httpd -k start -DSSL

1326 TheMagic 20 0 306m 1344 896 S 0.5 0.0 17:47.14 /usr/bin/transmission-daemon -g /home/TheMagicfs/.config/transmission

16456 apache 20 0 0 0 0 Z 0.5 0.0 0:00.01 [httpd] <defunct>

1 root 20 0 19356 500 328 S 0.0 0.0 0:00.52 /sbin/init

2 root 20 0 0 0 0 S 0.0 0.0 0:00.01 [kthreadd]

3 root RT 0 0 0 0 S 0.0 0.0 0:01.14 [migration/0]

4 root 20 0 0 0 0 S 0.0 0.0 0:19.20 [ksoftirqd/0]

5 root RT 0 0 0 0 S 0.0 0.0 0:00.00 [migration/0]

6 root RT 0 0 0 0 S 0.0 0.0 0:00.99 [watchdog/0]

7 root RT 0 0 0 0 S 0.0 0.0 0:00.80 [migration/1]

8 root RT 0 0 0 0 S 0.0 0.0 0:00.00 [migration/1]

9 root 20 0 0 0 0 S 0.0 0.0 0:04.88 [ksoftirqd/1]

10 root RT 0 0 0 0 S 0.0 0.0 0:00.85 [watchdog/1]

11 root RT 0 0 0 0 S 0.0 0.0 0:00.32 [migration/2]

12 root RT 0 0 0 0 S 0.0 0.0 0:00.00 [migration/2]

13 root 20 0 0 0 0 S 0.0 0.0 0:07.32 [ksoftirqd/2]





================================

Automated Message Generated by DirectAdmin





please help me with and from what i understood which isn't much is that " This has exceeded the 10 threshold " i understand that i'm getting too much load on the server but this isn't the first time so how to increase this threshold to make it at-least 30 to make it unlimited please help me ASAP this is happening frequently



waiting for your respond

"The system load average is 11.7" please help ASAP